ARTICLE 1: PROCESSING TIME
Demon Slayer Merch® delivers worldwide to your home or to a relay point. The buyer is notified by email of the different stages of order tracking: preparation and delivery.
Upon the order being placed, the customer has up to the same day 00:00 AM GMT+8 to ask for modification related to its parcel. After this delay, Demon Slayer Merch® considers that the order information is correct and will transfer it to its suppliers to start the processing process. Once the processing steps have started, orders cannot be modified or canceled.
– Average processing time takes 3-4 working days to be completed. Custom, not-in-stock, and produced-on-demand items can take up to 5-7 working days in certain cases before shipment is dispatched.
– If your order includes several items, it is possible that these will be sent separately, depending on available stocks and the shipping warehouse.
(IMPORTANT) From January 16th to February 6th, international logistic companies will be highly impacted by the Chinese New Year Festival. From experience, we know that this period of the year results in a lot of parcels being miscarriage, destroyed, or lost. Thus, to avoid these situations to happen, Demon Slayer Merch® will produce and store all orders not shipped before January 24th in its warehouses to keep them safe and secure and the shipping process will resume on February 7th.
No order can be canceled once it has been shipped.
ARTICLE 2: DELIVERY TIME
Please note that due to COVID-19, our shipping times may have delay depending on your country.
– 2 to 3 business weeks worldwide (12 to 21 working days for most countries)
In case of delay of your package, Demon Slayer Merch® can not be held responsible.
Feel free to contact us if you have any question: help.DemonSlayerMerch@gmail.com
The customer must check the conformity of the goods delivered at the time of receipt and before signing the carrier’s delivery note.
ARTICLE 3: DUTIES AND TAXES
We offer free standard shipping on all orders, but the customs tax on international shipments can be applied depending on your country and are the customer’s responsibility.
ARTICLE 4: CASES OF MAJOR FORCE – COVID-19
Because of the current health crisis, many parcels are taking longer to arrive than usual. There may also be more time between tracking updates. This has been driven by the current health crisis, the wider increase in parcel numbers and COVID-19 restrictions across countries which have impacted deliveries and services.
The delivery time announced in case of major force (such as COVID-19) is a maximum of 60 working days and valid from the receipt by the buyer of the mail of dispatch of the order.
Orders exceeding 60 working days without delivery will be refunded.